Refund & Cancellation Policy

Our refund policy is simple. We want you to be confident trying BuildIt, so we offer a straightforward refund policy.

1. Free Plan

BuildIt offers a Free plan ($0/month) with no time limit:

• No credit card required – Start using BuildIt immediately without payment information
• No automatic billing – You will never be charged without explicit consent
• 1 live public app with BuildIt.live subdomain
• 1 monthly app update
• 50 monthly active users
• Market it on LinkedIn integration
• Community support and basic templates library

2. Pricing Plans

BuildIt offers the following subscription plans:

• Free: $0/month – 1 live public app, 1 monthly update, 50 monthly active users
• Student: $9/month – Ideal for academic projects and building a professional portfolio
• Local Business: $19/month – Key tools for managing operations and engaging local customers
• Entrepreneur: $79/month – Advanced features for startups focused on marketing and rapid growth
• Business: $199/month – Complete, scalable solution with dedicated support
• Enterprise: Contact us for custom solutions and pricing tailored to your organization

Annual billing discount: Save 20% when you choose annual billing for Student, Local Business, Entrepreneur, or Business plans.

3. Refund Policy

3.1 14-Day Money-Back Guarantee

After your first payment, you have 14 days to request a full refund:

• Full refund, no questions asked – We'll refund 100% of your payment within 14 days of your first charge
• How to request: Email support@datavtar.com with your account details and "Refund Request" in the subject line
• Applies to all plans: Monthly and annual subscriptions (Student, Local Business, Entrepreneur, Business)
• One-time guarantee: The 14-day money-back guarantee applies once per customer for their first paid subscription

3.2 Refund Processing Time

When you request a refund within the 14-day money-back guarantee period:

1. Request Review: 2-3 business days for our team to review and approve
2. Refund Processing: 7-10 business days to process the refund through your payment provider
3. Bank Credit: Additional 5-7 business days for the funds to appear in your account (varies by bank)

Total time: Expect refunds to complete within 14-20 business days from your request.

3.3 Understanding Your Service Commitment

After your 14-day money-back guarantee period, here's how your subscription works:

• Your commitment to the full period – After the 14-day guarantee window, your subscription becomes a commitment to the full billing period. This allows us to maintain the platform and deliver continuous value to you.
• Full access through your billing period – If you choose to cancel mid-cycle, you keep complete access to BuildIt until the end of your current billing period. You get the full value of what you've paid for.
• Annual subscriptions – Annual plans work the same way: 14-day money-back guarantee, then commitment to the full year with continued access if you cancel early.
• Account policy violations – If we need to terminate an account for violating our Terms of Service or Acceptable Use Policy, we're unable to process refunds for the disruption caused.
• Payment disputes – We work hard to resolve any payment concerns directly. If you initiate a chargeback or payment dispute without contacting us first, we're unable to offer refunds through our standard process.

3.4 Exceptions: Service Failures

If BuildIt experiences significant service outages or failures that prevent you from using the platform:

• We may issue prorated refunds or account credits at our discretion
• Contact support@datavtar.com to report service issues and request compensation
• We'll evaluate each case individually and provide fair resolution

4. Cancellation Policy

4.1 How to Cancel

You can cancel your BuildIt subscription at any time using one of these methods:

• Through the platform: Log in to your BuildIt account and navigate to Settings → Subscription → Cancel Subscription
• Via email: Send a cancellation request to support@datavtar.com with your account email and "Cancel Subscription" in the subject
• Contact support: Reach out to our support team directly at support@datavtar.com for assistance

4.2 What Happens After Cancellation

When you cancel your subscription:

• Service continues until period end: Your access to BuildIt and all features remains active until the end of your current billing period (monthly or annual)
• Full value of your subscription: When you cancel, you keep complete access through the end of your billing period—you get the full value of what you've paid for (refunds apply only within the 14-day money-back guarantee window)
• No further charges: We will not charge your payment method for the next billing cycle
• Solutions become read-only: After your subscription expires, your solutions will be accessible in read-only mode for 30 days, then permanently deleted unless you reactivate

4.3 Reactivation

If you cancel and later decide to return to BuildIt:

• Within 30 days: Log in and reactivate your subscription to restore full access—your solutions will be waiting for you
• After 30 days: To protect your privacy, we permanently delete your solutions and data. If you return, you're welcome to create a fresh account anytime and start building new solutions

5. Payment Methods & Disputes

5.1 Accepted Payment Methods

BuildIt accepts the following payment methods via Stripe:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• UPI (India)
• Net Banking (India)

5.2 Payment Disputes & Chargebacks

If you have a billing concern:

• Contact us first: Email support@datavtar.com before disputing charges with your bank
• We'll resolve it quickly: Most billing issues can be resolved within 48 hours
• Chargebacks: If you initiate a chargeback without contacting us, your account may be suspended pending investigation

6. Modifications to Pricing

BuildIt reserves the right to modify pricing for our services:

• Advance notice: We'll provide at least 30 days' notice before any price changes for existing customers
• Grandfathered pricing: If you're on an annual plan, your rate is locked in until renewal
• Right to cancel: If you disagree with price changes, you can cancel before they take effect without penalty

7. Contact Information

For questions about cancellations, refunds, or billing:

• Email: support@datavtar.com
• Response Time: We aim to respond within 24 hours during business days

BuildIt complies with Indian consumer protection laws and is registered with Datavtar AI in Pune, India. For complete terms and conditions, please see our Terms of Service.